FAQ
Frequent Asked Questions
What Items Do We Accept?
Here’s a guide to what we look for:
Here’s a guide to what we look for:
In-Season Items: Clothing and accessories that are currently in-season.
Recent Purchases: Items purchased within the last 3-4 years.
Excellent Condition: Items without stains, holes, snags, pilling, pet hair, or odors (e.g., mothballs or smoke).
Preferred Brands: Anthropologie, Free People, Chanel, Gucci, J.Crew, Zara, Lululemon, Patagonia, Eileen Fisher, Johnny Was
Varied Selection: Women’s clothing sizes XS-3XL, shoes, costume or fine jewelry.
Recent Purchases: Items purchased within the last 3-4 years.
Excellent Condition: Items without stains, holes, snags, pilling, pet hair, or odors (e.g., mothballs or smoke).
Preferred Brands: Anthropologie, Free People, Chanel, Gucci, J.Crew, Zara, Lululemon, Patagonia, Eileen Fisher, Johnny Was
Varied Selection: Women’s clothing sizes XS-3XL, shoes, costume or fine jewelry.
What Items Are Not Suitable for Consignment?
To ensure quality and maintain our standards, we do not accept:
Out-of-Season Items: Items that are not in-season.
Older Items: Items purchased more than 3 years ago.
Damaged Goods: Items with visible wear, such as stains, holes, snags, or pilling.
Unacceptable Conditions: Items with pet hair, mothball, or smoke odors.
No Brand or Low-End Brands: Items without brand labels or from brands examples like Shein, Old Navy, Walmart are not taken
Specific Categories: Men’s wear, bridal gowns, junior’s, prom wear, children’s clothing, household items, most vintage, knock-off designer items, and underwear (including socks, bras, or tights).
No shoe boxes: we do not have space.
Older Items: Items purchased more than 3 years ago.
Damaged Goods: Items with visible wear, such as stains, holes, snags, or pilling.
Unacceptable Conditions: Items with pet hair, mothball, or smoke odors.
No Brand or Low-End Brands: Items without brand labels or from brands examples like Shein, Old Navy, Walmart are not taken
Specific Categories: Men’s wear, bridal gowns, junior’s, prom wear, children’s clothing, household items, most vintage, knock-off designer items, and underwear (including socks, bras, or tights).
No shoe boxes: we do not have space.
When Can I Bring My Items?
Consignment Periods:
Fall & Winter: September – November
Spring & Summer: March – May
Closed for Consignment:
Closed for Consignment:
December, January, June, July (overstocked)
Drop and Run:
Drop off items anytime we’re open. We’ll add items to your account and donate those we cannot accept. Tax deductions are not provided for donated items.
Appointments:
Appointments:
Submit a request form on our website. We’ll contact you to schedule an appointment when we have openings. Please limit to one appointment per month due to space constraints.
Why Do I Need an Appointment?
Appointments help us manage inventory effectively and ensure we have the space and resources to handle your items efficiently. We do not have the capacity to process items on-the-spot or store unsold items temporarily.
Do I Need to Bring Items on Hangers?
Appointments: Yes, please bring items on hangers for a faster inspection.
Drop and Run: Items can be bagged or on hangers; hangers are not required.
Drop and Run: Items can be bagged or on hangers; hangers are not required.
How is Pricing Determined?
Prices are typically set at 1/3 of the original retail price. Factors such as brand, style, condition, and current inventory influence the final price.
What Happens After I Consign My Items?
Track your items and account status online. Processing may take a few days or weeks.
How Do I Get Paid?
Your balance increases as items sell. You receive 40% of the selling price. This can use it as store credit or request a check via the payout link on our website.
What Happens If My Items Don’t Sell?
Items are under contract for 90 days. Unsold items are discounted and donated at the end of the season.
Can I Get My Items Back?
Retrieving unsold items incurs a $5 fee. Requests must be made in advance. Items cannot be returned early, and only staff can locate them.
For additional questions, please contact us directly.